Privacy Policy

Welcome to the official website of Dr. Dhanya Rajkumar (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information and maintaining confidentiality when you interact with this website.

By accessing or using this website, submitting an appointment request, or communicating with us through forms, email, phone, or WhatsApp, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Name, phone number, email address, and other contact details
Appointment requests and preferred consultation details
Skin concerns, treatment interests, medical history, or photographs voluntarily shared by you
Technical information including IP address, browser type, device information, and website activity
Communication records from forms, WhatsApp, calls, or email inquiries

2. How We Use Your Information

Your information may be used to:

Respond to inquiries and appointment requests
Schedule, confirm, or manage consultations
Provide treatment-related communication and support
Improve website performance and user experience
Maintain internal administrative and medical records
Comply with applicable legal, regulatory, or healthcare obligations

3. Medical & Health Information

Any medical or skin-related information voluntarily shared through this website is treated confidentially and used only for consultation, treatment planning, communication, or related administrative purposes.

Information shared through this website does not establish a doctor-patient relationship until an in-person or officially confirmed consultation takes place.

This website is not intended for medical emergencies. If you require urgent medical attention, please contact emergency services or visit the nearest healthcare facility immediately.

4. Data Protection & Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, disclosure, or loss.

However, while we strive to use commercially acceptable means to protect personal data, no digital transmission or storage system can be guaranteed as completely secure.

5. Third-Party Services

We may use trusted third-party platforms or tools including:

Appointment booking systems
Website hosting providers
Analytics services
Google Maps
WhatsApp or communication platforms

These third parties may process limited information necessary for their services. We are not responsible for the privacy practices or policies of external platforms.

6. Cookies & Website Analytics

This website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

By continuing to use the website, you consent to the use of cookies unless disabled through your browser settings.

7. Confidentiality of Online Communication

While we take reasonable steps to maintain confidentiality, communication through email, website forms, or WhatsApp may not always be fully secure.

Users are advised not to share highly sensitive medical or financial information through unsecured communication channels.

8. Marketing & Promotional Communication

If you voluntarily provide your contact information, we may occasionally send updates, educational content, service announcements, or appointment reminders.

You may opt out of non-essential communications at any time.

9. Intellectual Property

All content on this website including text, graphics, branding, videos, treatment descriptions, and design elements are protected by intellectual property laws and may not be copied, reproduced, or distributed without prior written permission.

10. Children’s Privacy

This website is not intended for individuals under the age of 18 without parental or legal guardian supervision.

11. Limitation of Liability

We make reasonable efforts to keep information on this website accurate and updated; however, we do not guarantee completeness, accuracy, or suitability of website content for every individual situation.

Use of this website and reliance on any information is at your own discretion and risk.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

13. Contact Us

For questions regarding this Privacy Policy or your information, please contact us through the details provided on the website.